November 2014 NewsFlash

Property Restoration Can Be a Messy Business

Local disaster recovery specialist offers insight into the complexities of dealing with disaster

When disaster strikes,
property owners need to make a lot of decisions quickly and under
pressure. Effective disaster remediation involves a lot of moving parts:
remediation specialists, insurance companies, local codes, state codes,
documentation and more—and all of this has to happen in an atmosphere
charged with emotion and stress.

Justin Snarponis of SERVPRO® of Pike/NE Monroe Counties says, “Efficiency
is key when you are dealing with disaster remediation; it saves our
customers money and it makes our work more effective. SERVPRO is an
industry leader in work efficiency technology—continually innovating to
help both our customers and our business control costs.”

SERVPRO’s proprietary DryBook™ tool is one example of the company’s focus
on efficiency and cost control. Remediation projects must be managed to
both industry and insurance company standards, and Snarponis says tools
like DryBook™ help SERVPRO Franchise technicians track and document
progress on restoration, cleanup and repair services. “The DryBook™ tool
helps us deliver on every detail of every water damage job, every time,”
says Snarponis.

To help avoid regulatory headaches and paperwork pitfalls, Snarponis
suggests property owners consider the following criteria when choosing a
remediation company to deal with the aftermath of a disaster.

1. Industry standards: Does your remediation company deliver a product
that meets the standards set by
* The Institute of Inspection, Cleaning and Restoration Certification
* Most major insurance companies, including cycle times and deadline

2. Recordkeeping: Does your remediation company have a system in place to
ensure accurate, complete and convenient benchmarking of each step of the
remediation process, including
* Capturing and updating data, including job diary notes, electronically
real-time on the jobsite, with simultaneous updates saved at the central
* Using e-signatures to help eliminate lost paperwork and the need to scan
* Providing a complete record of the damage and remediation efforts in
images, with descriptions, start-to-finish?

3. Equipment selection: Does your contractor have the ability,
on-the-spot, to
* Identify the right equipment for the job, based on the damage
* Validate the use of each piece of equipment, automatically, as part of
the remediation records?

SERVPRO Franchise Professionals specialize in disaster restoration,
cleanup and repair services, helping to remediate damage, making it “Like
it never even happened,” for both commercial and residential customers.
For more information on SERVPRO of Pike/NE Monroe Counties, please contact
Justin Snarponis at (570)424-2290 or For more
information about SERVPRO, please visit

Founded in 1967, the SERVPRO® Franchise System is a national leader and
provider of fire and water cleanup and restoration services and mold
mitigation and remediation. SERVPRO’s professional services network of
nearly 1,700 individually owned and operated Franchises responds to
property damage emergencies ranging from small individual disasters to
multi-million dollar losses. Providing coverage in the United States and
Canada, the SERVPRO System has established relationships with major
insurance companies and commercial clients, as well as individual

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